Return/Refund Policy

At Threading Dreams, we take great pride in our custom embroidery products. However, we understand that there are times when a return or refund may be necessary. Please read our return and refund policy carefully.

Conditions for Returns

We accept returns only under the following condition:

• Damaged Products: If your custom order arrives damaged, please contact us within 7 days of receiving your product. We will arrange for a return or refund based on the extent of the damage.

Refund Process

Refunds will only be issued for damaged products. Once the returned item is received and inspected, we will process the refund. Refunds will be issued via the same payment method used during the original purchase.

Time Frame for Returns

• You must initiate a return request within 7 days of receiving your product.

Exclusions

• Custom Products: Due to the personalized nature of our custom products, returns are not allowed unless the product is damaged during transit or due to an error on our part.

How to Initiate a Return

If you wish to return a damaged product, please follow these steps:

1. Contact our customer support team at [insert contact email/phone] within 7 days of receiving the product.
2. Provide details about the damage, including photos of the product.
3. Our support team will guide you through the return process.

Shipping for Returns

• Damaged Products: If your product is damaged, we will cover the return shipping cost.
• Non-Damaged Products: Returns for non-damaged products are not accepted.